Wavebid Basics

This introductory article provides the most basic information needed to use Wavebid effectively, including browser requirements, login, and resetting passwords.

This article contains the following sections:


Recommended Browsers

The Wavebid experience is best enjoyed using Google Chrome on a PC or MAC.

Wavebid developers use Google Chrome as their desktop main web browser for the development of the Wavebid platform, thus it is recommended that this browser is used to interact with the Wavebid platform. The best back-up browser to be used is Mozilla Firefox, if necessary. 

For requirements related to the Wavebid app, see Wavebid Mobile.


Wavebid and the Cloud

Wavebid is cloud-based software, which offers many advantages. Data is stored securely and privately using industry-leading encryption technologies while leveraging the power of the internet to allow use from any device, at any location, and by any number of designated people. Wavebid is where users can access all of a company’s auction-related information.


Duplicate Customer Records

When a new or existing personal record (ex. bidders or sellers) is being saved, Wavebid automatically checks the database for matching persons. If two personal records match, Wavebid will merge them into one record to avoid duplicates.

Wavebid will only match and merge people from within a company.

In order to merge records, the First Name and Last Name must be an exact match as a pre-qualification to identify matching candidates. However, matching First and Last Name alone isn't enough to merge the person records. If the names match, one or more of the following must also match in order for the person records to be merged: DuplicateCustomerRecord.PNG

  1. Personal ID Info matches. Personal ID Info is the combination of both the Personal ID Number (driver's license or state ID number) field and the Personal ID Issuer (State the ID was issued in) field.
  2. Email field matches
  3. Phone field matches
  4. Company Name field matches
  5. Billing Address 1 and Postal Code fields match

To create a person with all the same information (ex. same name, email, address, etc.), use the Company Name field with unique values (ex. Company A, Company B) to ensure that those accounts remain unique and unmerged.


Wavebid Login

To begin using Wavebid, users must first log in for security:

  1. Navigate to
  2. Click the Login button in top right corner of the page. WBLoginButton.PNG
  3. Enter the Username/Email and Password and click the Login button. WBLoginScreen.PNG

The first time a user logs into Wavebid, they will be prompted to agree to Wavebid's Terms and Conditions. Check the I have read and agree to these Terms and Conditions box and click the Agree button to continue.



Password Reset

All users can reset their own password by clicking the Forgot Your Password? link on the Login screen. Enter the user's Username and click the Submit button. An email address must be listed in the user's profile for the password reset to work.

Logged in users can reset their password by navigating to My Links > User > Change My Password. Enter the current password into the Current Password field and then enter the new password into both the New Password and Re-enter New Password fields. Click the Save button in the top right corner of the page to save the changes.

Please note, the new password must be at least eight characters long, contain at least one uppercase character, one lowercase character, and one number digit.   


Admins are also able to reset a password for any user by following the steps below: 

  1. From the Dashboard, navigate to My Links > User > Profile.

  2. Type the first two letters of the user’s first name into the Users field and click on the appropriate user from the resulting Search Results list.

  3. Enter the new password into the Password and Confirm Password fields. UserPasswordResetFields.PNG

    • The password must be at least eight characters long, contain at least one uppercase character, one lowercase character, and one number digit.                      PasswordRequirements.PNG

  4. Click the Save button in the top right corner of the page. A message will appear at the top of the page noting that the save was successful. PasswordResetConfirmationMessage.PNG


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