This article describes how bidders can initiate payment for invoices generated from Wavebid.
This article contains the following sections:
Bidder Invoices
Invoices for winning bidders can be emailed or can be printed and handed to bidders directly.
If an auction house has integrated their email address in Wavebid, the invoice will come from the integrated email address. If the auction house has not integrated their email address, the invoice will come from no-reply@wavebid.com.
The body of the invoice email will be the basic default invoice email template, unless the auction house has created and selected their own invoice email template. The invoice email will not contain any branding specific to any online marketplaces that may have been used (ex. Proxibid, BidSpotter).
For more information about invoices, see the Invoice Guide.
Bidder Payments
In-Person Payments
Payments made via cash, check, wire transfer, money order, etc. can be recorded in Wavebid for accounting purposes.
If an auction house has an integrated Payment Gateway, they can also process credit card transactions through Wavebid. Steps on how to apply payments to an invoice can be found in the Payments help article.
Please note that credit card information is not stored in Wavebid. The credit card fields seen in Wavebid are tied directly to the Payment Gateway.
Online Payments
If an auction house would like their bidders to be able to pay their invoices online, they will need to use an integrated Payment Gateway and enable the 'Pay Now' button. Steps on how to do so can be found in this help article: How Can My Bidders Pay Online in Wavebid?
If the Pay Now button has been enabled successfully on invoices, then winning bidders will see it once they click on the invoice link in their invoice email.
Please note that the Pay Now button is not visible if the bidder opens the PDF attachment of their invoice. It is only visible if the bidder clicks on the Invoice URL link in the body of the invoice email.
Clicking on the Pay Now button will open a pop-up window containing payment detail fields. Please note that credit card information is not stored in Wavebid. The credit card fields seen in Wavebid are tied directly to the Payment Gateway.
Pop-up blockers may need to be altered or turned off to allow for the payment window to open.
Credit card transaction, whether made in-person or online, will be recorded on the Credit Transaction Report.
If the bidder pays their invoice in full, the invoice will be marked as 'Paid'. Bidders will not automatically receive a 'Paid' invoice email from Wavebid. Please contact the Payment Gateway to determine if the bidder will receive a payment confirmation email from them.
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