Integrating Email – Wavebid

Wavebid has the ability to send emails for marketing or invoicing purposes using a preferred email address as a "sent from" address. The article describes the process for setting up "Reply To" and "Sent From" email addresses.

This article contains the following sections:

Integrating "Reply To" Email
Integrating "Sent From" Email
Outgoing Email Report
Troubleshooting
Video Tutorial

Integrating "Reply To" Email

Emails can be used for Marketing and for sending invoices. Once the "Reply To" email address is integrated, any customer/bidder replies to an email sent from Wavebid will be sent to the "Reply To" email address.

If a "Reply To" email address is not integrated, responses to emails sent via Wavebid will be "sent" to no-reply@wavebid.com and will not be delivered anywhere.

Please note, third-party email delivery services cannot be integrated with Wavebid.

Navigate to My Links > Company > Email Settings.
Enter a Name for the email address (ex. Invoice Reply-To).
Use the Category drop-down to select whether the email address will be used for Marketing emails or for sending Invoices.
Enter the "Reply to" email address into the Email field.
Click the Save button. An email will be sent to the email address with a link for validation.
Click the link in the email to validate the email address.

Integrating "Sent From" Email

The "Sent From" email address will be the email address that appears in the "From" field on emails sent via Wavebid. If the "Sent From" email isn't integrated, emails sent out of Wavebid will come from no-reply@wavebid.com.

Please note, third-party email delivery services cannot be integrated with Wavebid.

Navigate to My Links > Company > Partner Management.
Click the Add Email Account link under the Email tab.
Click on the Scope drop-down menu.
- If more than one user from a company will be sending e-mails through Wavebid, select Company Wide.
- If only one user will be sending e-mails through Wavebid, select User Only.
Use the Partner Name drop-down to select the company's email account provider. This account will be the email address that appears in the "From" field on emails sent from Wavebid.
- If the company email provider is not listed, select Other.
Complete the remaining fields according to the email provider's information below.
- The email address in question must have a password in order to be integrated.
- For example, the fields would be filled in as shown below for companies using Gmail:
Click the Save button. The email information will be added to the Email tab.
- The Black Dot to the right of the email indicates which is the default.
- Click the Pencil icon to the right of the email to edit.
- Click the X to the right of the email to delete it.

Email Provider Information

Server and port information for a few major email providers is listed below:

Gmail (documentation):

Server: smtp.gmail.com
Port: 465 or 587
- Port 587 is a port to be used when port 465 generates errors
Requires Encryption (TLS): Enable

Office 365/Outlook.com (documentation):

Server: smtp.office365.com
Port: 587
Requires Encryption (TLS): Enable

Zoho Mail (documentation):

Server: smtp.zoho.com
Port: 587
Requires Encryption (TLS): Enable

Outgoing Email Report

The Outgoing Email Report displays a list of emails sent out via Wavebid and indicates whether or not they were sent successfully.

To access the report, navigate to My Links > Company > Reports > Emails Sent.

For common errors, see Troubleshooting below.

Use the Search field at the top of the page to search for an item on the report.

Click on the column headers to change the order of items as they appear on the report.

To export the report, click the Export button in the top right corner of the page and then select the export type.

Columns can be added or remove from the report by clicking the Columns button in the top right corner of the page. Click on a column header to add or remove it.

Troubleshooting

Sending Failed

"sending failed: Sending the email to the following server failed : smtp.office365.com:587"

If a failed message is received (like the one listed above), verify that the email provider information is correct.

If the email provider information is correct, an App Password may need to be created. That process is outlined below for Gmail and Outlook365:

If additional assistance is needed generating an app password, please contact Google or Microsoft directly. Wavebid Support does not have the ability to generate an app password on a user's behalf.

Once the App Password process has been completed, the email password will need to be updated in the Wavebid Partner Management page, or it will not be recognized and will result in failure. The App Password must be entered in both Password fields on the Partner Management page in order for it to work.

Video Tutorial

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