This article describes the steps for turning Seller Settlement processing on and off, features on the Seller Summary page, and steps for editing and printing Seller Settlements.
This article contains the following sections:
- Turning Seller Settlement Processing On/Off
- Seller Summary Page
- Editing Seller Settlements
- Printing/Downloading Seller Settlements
- Troubleshooting
Turning Seller Settlement Processing On/Off
Turning Seller Settlement Processing On
The processing of Seller Settlements can be turned on at a company level or auction level. However, the processing must be turned on before they will appear for an auction.
Company Level
To turn on Seller Settlements at the company level:
- Navigate to My Links > Company > Profile.
- Click on the Preferences tab.
- Select the Seller Invoices tab on the left side of the page.
- Check the Turn on Seller Invoice Processing box.
- Click the Disk icon in the top right corner of the page to Save.
This will automatically turn on Seller Settlement processing for any auction created after these changes were made. For any auctions created after these changes are made, Seller Settlement processing must be turned on at the auction level before Seller Settlement will appear for the auction.
The processing of Seller Settlements can still be turned off or paused at the auction level if they are set at the company level.
Auction Level
To turn on Seller Settlements at the auction level:
- Navigate to the applicable auction on the Dashboard, then select Accounting > Sellers.
- Click the Play button (arrow) in the top right corner of the page.
If clicking the Play button does not turn on Seller Settlement processing:
- Navigate to the applicable auction on the Dashboard, then select Auction > Edit Settings.
- Click on the Invoices tab.
- Check the Process Seller Settlements box in the top left corner of the Invoices tab.
- Click the Disk icon in the top right corner of the page to Save.
Turning Seller Settlement Processing Off
If invoices are loading too slowly, or clerking is lagging, turning off Seller Invoice Processing may help.
- Navigate to the applicable auction on the Dashboard, then select Accounting > Sellers.
- Click the Pause button in the top right corner of the page.
- "Seller Settlement Processing Off" will display at the top of the page.
If clicking the Pause button does not turn off Seller Settlement processing:
- Navigate to the applicable auction from the Dashboard, then select Auction > Edit Settings.
- Click on the Invoices Tab.
- Uncheck the Process Seller Settlements box in the top left corner of the Invoices tab.
- Click the Disk icon in the top right corner of the page to Save.
Seller Settlement processing can be turned back on after all lots are clerked.
Seller Summary Page
The Seller Summary page displays all of the Seller Settlements in the auction. Seller Settlements are generated when lots are assigned to sellers. To access the Seller Summary page, navigate to the appropriate auction from the Dashboard, then select Accounting > Seller.
To quickly locate a Seller, begin typing their name into the Search field. This will filter the Seller Settlement list.
Clicking on a Seller's name will open their Seller Settlement. Seller Settlement processing must be turned on in order to access Seller Settlements.
The information visible on the Seller Summary page can be changed by clicking the Columns button on the right side of the page. Clicking on a column header will either add it or remove it from the page display.
To export the data from the Seller Summary page, click the Export button on the right of the page and select the desired file type.
The Seller Summary page can be printed by clicking the Printer icon in the top right corner of the page and then selecting Print Summary Page.
Editing Seller Settlements
Seller Settlements are generated when lots are assigned to sellers. As lots are clerked, the selling price ad commissions will update on the Seller Settlement accordingly.
Adding/Removing Lots
If lots need to be added or removed from the Seller Settlement, the seller's inventory will need to be updated. As the seller's Seller Code is removed from lots, the lots will be removed from the Seller Settlement.
Editing Selling Price/Passing a Lot
If lots were clerked incorrectly, they will need to be re-clerked in order to update the Seller Settlement.
If a bidder failed to pay for items, the lot(s) will need to be re-clerked to 'pass' or 'reserve not met' in order to update the selling price and commissions on the Seller Settlement. For more information on clerking lots as 'reserve not met', see Reserves.
Editing Seller Information/Commission
Updates made to the seller's profile, check-in information, and commissions will update the information that appears on the Seller Settlement. This information can be accessed by clicking the Edit Contract link under the Seller Number on the left side of the Seller Settlement.
For more information, see Seller Check-In and Seller Commissions.
Editing Format
Certain items can be hidden on the Seller Settlements. To hide items, click the Gears icon in the top right corner of the Seller Settlement. Check the box to the right of the item to hide, then click the Apply Options button. The items will no longer be visible on the Seller Settlement.
See below for information on formatting Seller Settlements to be printed or saved as PDFs.
For information on adding, editing, or removing expenses or credits on Seller Settlements, see Seller Expenses and Credits.
For information on emailing Seller Settlements, see Emailing Seller Settlements.
Printing/Downloading Seller Settlements
Print/Download Multiple Seller Settlements
Multiple Seller Settlements can be printed at once via the Seller Summary Page (Accounting > Sellers).
- To print all of an auction's Seller Settlements, click the Printer icon in the top right corner of the page and then select Print Seller Invoices.
- To print a specific Seller Settlements, check the box located to the left of each Seller Settlement, click the Printer icon in the top right corner of the page, and then select Print Seller Invoices.
Print/Download Individual Seller Settlements
To print an individual Seller Settlement, navigate to the applicable Seller Settlement and then click the Printer icon in the top right corner of the page.
To print an individual Seller Settlement in landscape orientation, click the Print Landscape button in the top right corner of the page.
The columns that appear in printed Seller Settlements can be changed by navigating to a Seller Settlement and then clicking on the Columns button on the right side of the page. Click on the Column Headers to add or remove them from the Seller Settlement. The changes will only impact the individual Seller Settlement and will revert once the user navigates away from the Seller Settlement.
There is a limit to how wide the Seller Settlement can be. If too many columns are selected, they may be cut off. To preview the Seller Settlement, click on the Printer icon in the top right corner of the page. A new window will open displaying a PDF of the Seller Settlement. This is how the document will appear when printed and emailed.
For information on printing checks for sellers, see Printing Seller Checks.
For information on emailing Seller Settlements, see Emailing Seller Settlements.
Troubleshooting
Seller Settlement Processing Won't Turn On/Off
- If clicking the Play button does not turn on Seller Settlement processing, manually turn on processing.
- If clicking the Pause button does not turn off Seller Settlement processing, manually turn off processing.
Duplicate Seller Settlements
If there's more than one Seller Settlement for a seller and one contains as asterisk (*) followed by the number 1, there was likely an inconsistency with the capitalization used on the alphabetical Seller Code.
If alphabetical seller codes are being used, capitalization must be consistent. For example, if the seller code assigned to the seller is "JD", the code entered will always need to be "JD" rather than "jd" or "Jd".
To determine if this is the issue:
- Navigate to the applicable auction from the Dashboard, then select Auction > Preview Auction.
- Click the Columns button in the top right corner of the page and verify that the Seller column header appears in blue.
- If the Seller column header is not listed, enable the Assign seller(s) to lots attribute under Auction > Edit Settings.
- If the Seller column header is not listed, enable the Assign seller(s) to lots attribute under Auction > Edit Settings.
- Once the Seller column has been added, click on it on the Auction Preview to sort the Seller column alphabetically.
- Scroll through the lots to see which lots have a capitalization issue.
- Double-click on the applicable Seller field to edit the Seller Code to correct the capitalization.
Incorrect Expense Amounts/Totals
For information related to expense issues, see the 'Troubleshooting' section of the Seller Expenses and Credits help article.
Unsold Lots Showing as Sold on Seller Settlements
If lots were clerked to paddle 9902 (or any other Reserve Not Met profile) via import, the Auction Preview, or Lot Builder, the Reserve Not Met 'bidder' profile will need to be checked into the sale in order the lots to show as unsold on Seller Settlements. For more information on Reserve Not Met profiles, see Reserves.
Incorrect Commission Amount Displaying on Seller Settlement
If the Seller Settlement is displaying a correct 'Commission Percentage' but an incorrect 'Commission Amount' (in dollars), view the seller's contract (click the Edit Contract link on the Seller Settlement) to determine if they are using a Scaled Commission.
If they are, view the scale at the company level (My Links > Company > Accounting Settings > Scales- Commission) to ensure a minimum was not put in place.
The value entered into the Minimum ($) field is the minimum dollar amount that will be charged for the lot, regardless of the percentage entered. If a minimum should not be charged, delete the values from these fields and save the changes. This should remove the minimum from the Seller Settlements, which should now reflect correct commission amounts.
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