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Export Monitor

This article describes how to view and read the Export Monitor tool in Wavebid, along with some common errors that can occur when exporting.

Viewing Export Monitor

Troubleshooting

 

Viewing Export Monitor                                                                           

When exporting an auction from Wavebid, an option is given to view the Export Monitor, but this page can also be visited any time to view the status and progress of an auction. To view, navigate to My Links > Company > Export Monitor.

All of the exports that have been created within the company's account, along with any error messages (if any) will be listed:

  • Date Started: When the export job was created and queued on Wavebid's export servers.
  • Auction: The name and ID of the auction.
  • Started By: The user account that created the export job.
  • Company: The company account the user belongs to. This option is useful for franchises.
  • Total Images: The total amount of photos currently stored in the auction. This does not include photos labeled as barcodes.
  • Images Processed: How many images were processed by Wavebid's export server.
  • Status: The current status of the export:
    • Building CSV: Server is currently building the CSV (comma-separated values) file and sending it through an API integration (if one is enabled) and saving it for download.
    • Sending Images: Server is sending the images through an API integration (if enabled) and building the ZIP file for download.
    • Error: Something went wrong.
    • Completed: The auction was successfully exported and all files created.
  • Errors: Any error messages reported by the API integrations (if enabled).
  • Date Completed: When the export job was completed.

Clicking on an export will open the Export Auction page for that auction.

 

Troubleshooting                                                                                       

Any errors that happen during the export process will be reported here. Here is a list of the most common errors:

Error trying to send catalog file. New token required! Please return to the Proxibid AuctionBuilder Bulk Loader and obtain a new token.
Export incomplete
No Images to FTP
  • Cause: Did not remove the checkmark from “New Photos Only”.
  • Solution: Go to Current Auction > Auction > Export Auction and remove the checkmark from the option.
Auction ##### not found within sync namespace SAM auction_lot_item.id
  • Cause: Usually happens when the Endpoint for Automated Catalog Upload has been misconfigured in the Company Export Settings.
  • Reconfigure the Company Export Settings for exporting to SAM. 

 

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