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Exporting Catalogs

This article describes what exporting is and provides links to specific steps users should take to export a catalog.

This article contains the following sections:

 

About Exporting


Exporting is used to send a catalog from Wavebid to an integrated Online Bidding Platform. In most cases, catalogs can be exported more than once to reflect any changes that may have been made after the initial export.

While a catalog will begin exporting right away, how long an export takes to fully process can vary greatly, depending on the size of the catalog and the number of photos in the catalog. Catalogs with a large number of photos may take up to an hour to fully export.

Once an export has been initiated, users can navigate to the Export Monitor page to view its progress and determine if any errors occurred with the export. 

Once an export is complete, users may need to refresh their catalog on the applicable Online Bidding Platform, or clear their browser cache to see any updates that have been made. 

 

Exporting a Catalog


Catalogs are exported by navigating to the applicable auction from the Dashboard and selecting Auction > Edit Settings and then clicking on the Export tab. 

  • Catalogs can also be exported from Auction > Export Auction.

NewExportTab.jpg

The specific steps taken to export an auction can vary, depending on which Online Bidding Platform the catalog is being exported to. Each Online Bidding Platform has its own help article with a section describing the export steps for that platform. A list of integrated platforms can be found here.

  • Please note, exports to Proxibid cannot be done within 15 minutes of lots closing. This is in order to prevent issues relating to extended bidding.

If a catalog needs to be exported to an Excel file (spreadsheet) to be saved or imported to a platform not integrated with Wavebid, users can perform a Universal Export.

 

Cancelling an Export

To cancel an export that has been initiated, navigate to My Links > Company > Export Monitor and then click the Cancel button to the right of the export.

CancelExport1.jpg

If the Status of the export is 'New', 'Starting' or 'Building CSV' when the Cancel button is clicked, the export should be cancelled successfully. The Export Monitor page will need to be refreshed to see the most recent export status.

Once the status changes to 'Building/Posting CSV' or 'Sending Photos' the export cannot be cancelled.

 

Downloading an Export


Once an export is complete, its files will appear on the right side of the Export page.

ExportFiles1.jpg

  • Previous Catalogs: Results in a .CSV (comma-separated values) file in plain text that can opened with spreadsheet software. Download the file by clicking on the blue timestamp link.
  • Previous Photos: Results in a ZIP file containing all of the photos for the auction's lots except for photos labeled as barcodes. Download the photo ZIP file by clicking on the blue timestamp link. 

Files are named according to the date and time the export server was finished creating the file. There is no limit to the number of export files that can be created.

 

Troubleshooting


Punctuation Issues

Punctuation issues may appear in a catalog when the operating system's characters use different coding than those recognized by the auction platform. As a result, the punctuation may be converted into question marks once the catalog is exported to a bidding platform. This generally occurs with commas, apostrophes, and quotation marks. For more information, see Catalog Punctuation and Formatting Issues.

Formatting Issues

Formatting issues can occur when a catalog is copied and pasted into Wavebid. For more information, see Catalog Punctuation and Formatting Issues.

HTML Isn't Displaying

If the bidding platform does not accept HTML, or it is not displaying correctly, navigate to the Export Auction page and check the Remove HTML box under the Catalog Options and export again.

There Was a Problem While Exporting the Auction

If exporting a specific lot or lot range, verify that the lot number(s) entered match the lot number(s) in the catalog exactly. For example, if the lot number in the catalog is 0001, then the lot must be entered as "0001" on the export page. Entering the lot number as just "1" will result in an error. 

WBLotNumberError.jpg

This error could also be due to attempting to export an auction that either has no lots or contains a gallery lot. A gallery lot will appear at the end of a catalog in Wavebid and will generally be titled 'GALLERY' or another name, rather than a lot number.

To correct this, either delete the gallery lot or move it to another sale. Alternatively, export all of the lots in the catalog except for the gallery lot. This can be done by selecting Lot Range rather than All Lots under the Lot Options tab on the export page.

Access Denied

"Error 15: Access Denied. This request was blocked by the security rules."

This error may be due to poor internet connection and/or caching. Clear browser cache, close all browser windows completely, re-open the browser (Google Chrome) and attempt to export again. If issues persist, please contact a Wavebid Administrator.

Could Not Download Image From Supplied URL

This error is likely due to a temporary server issue. Please wait and try exporting again. If the issue persists, please contact Wavebid Support.

 

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